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TERMS AND CONDITIONS OF SALES

The offer and sale of products on our website www.rodo.it are governed by these Terms of Sale.
The products purchased on www.rodo.it are sold directly by RODO Firenze Spa (“The Seller”), with registered offices in Italy, Contrada Santa Caterina 12, Mogliano Marche, MC, R.E.A. Macerata 112 155, C. F. 04095580488 and VAT Number 01060350434 (“RODO”).

You may request any information through our support services by contacting Customer Service at no. +39 02/84928436 (from Monday to Saturday from 10:00 to 19:00 and Sunday from 13.00 to 19.00) or e-mail rodoeshop@gmail.com.
Remember that you can always contact the seller by e-mail to the following email address rodoeshop@gmail.com.
For further legal information, please refer to the sections: General Terms sales. These general conditions of sale are an integral and essential part of the sales contract, for this reason they must be examined “on line” by the customer before completing the purchase process.
The submission of the order confirmation implies full knowledge of them and their full acceptance.

1. OUR TRADE POLICY

1.1 The Vendor offers products for sale on www.rodo.it, products and carries out its e-commerce activities are available exclusively to its end users, ie the “Consumers” adults (+ 18 years).

1.2 When we speak of “consumer” shall mean any natural person who acts on www.rodo.it for purposes not related to his trade, business or professional activity. If it does not belong to the category “consumer”, please refrain from any products on www.rodo.it and contact RODO.

1.3 In view of its commercial policy, the Seller reserves the right not to accept orders from anyone other than the “Consumers” and any orders that do not comply with its trade policy.

1.4 These Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders for products on www.rodo.it among www.rodo.it users and the Seller.
The customer, by sending electronic confirmation of your purchase order, unconditionally accepts and agrees to observe in its relations with RODO, the general terms and conditions, including the payment terms set out below, stating I have read and accepted all the information provided to him.

1.5 The General Conditions of Sale do not regulate the supply of services or sale of products by parties other than the Seller that are on www.rodo.it through links, banners or other hypertext links.
We recommend that, before placing orders and purchasing products and services from other than the Seller RODO, to check their conditions of sale because the seller is not responsible for the provision of services by third parties other than the Seller or the conclusion of e-commerce transactions between users of www.rodo.it and third parties.

2. HOW TO CONCLUDE THE CONTRACT WITH THE SELLER

2.1 To conclude the purchase of one or more products on www.rodo.it, will have to fill out the electronic order form and send it to the Seller, via computer, following the relevant instructions.

2.2 The order form contains a link to these Conditions of Sale and to the information on the right of withdrawal, and a summary of information on the characteristics of each product ordered and its price.
All sale prices of products displayed and indicated on the website www.rodo.it, which an offer to the public pursuant to art. 1336 cc, are inclusive of VAT (excluding of the countries for which there is an exemption). As for the sale, so inclusive of all taxes or fees applicable shipping included and excluded customs duties (to be paid upon delivery when due).

2.3 The contract is concluded when the Seller receives, via computer, your order form and after verifying the accuracy of data relating to your order.

2.4 Before proceeding with product purchase by transmitting the order form, you will be asked to carefully read the General Conditions of Sale and Information on Right of withdrawal, print a copy using the print option and to save or reproduce a copy for your own personal use.

2.5 The order form will be filed in our database for the period of time required to process your order and as provided by law.

2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.

2.7 The language available for concluding the contract with the Seller is English.

2.8 After the contract, the seller will pay for his purchase order.

2.9 The Vendor may not process your purchase orders that do not give sufficient guarantees of solvency or which are incomplete or incorrect, or in the event of unavailability of products. In these cases we will inform you by e-mail that the contract has not been executed and that the Vendor has not carried out its purchase order specifying the reasons. If the products displayed on www.rodo.it, are no longer available for sale at the time of his last visit to the site or sending the order form, the Seller will notify you promptly and in any case within thirty (30) days from the day following that on which will send your order to the Seller, the unavailability of the products ordered. In case of forwarding the order form and payment of the price, the Seller will reimburse what was anticipated.

2.10 By submitting an order form, unconditionally accepts and agrees to take in relations with the Seller, these Conditions of Sale. If it does not share some of the terms in the General Conditions of Sale, please do not submit your order form for the purchase of products on www.rodo.it .

2.11 By submitting the order confirmation form to know and accept the General Conditions of Sale and further information contained in www.rodo.it, also through links, including the Statement on the Right of withdrawal and the rule to make the made as well as the Privacy Policy.

2.12 The contract, the Seller will send them by email, a receipt of the purchase order, containing the information already contained in the order form (referring to General Conditions of Sale and Right of Withdrawal, the relative information the essential characteristics of the product and detailed indication of price, means of payment, the right of withdrawal and delivery costs).

3. GUARANTEES AND INDICATION OF THE PRICES OF PRODUCTS

3.1 On www.rodo.it are offered for sale by the Seller exclusively goods under the brand RODO.

3.2 The Vendor does not sell used products, irregular or lower quality than the corresponding market standards.

3.3 The main characteristics of products are shown on www.rodo.it within each product page. The images and colors of products offered for sale on www.rodo.it may not exactly correspond to the real ones due to the Internet browser or monitor used.

3.4 The prices of products may be subject to change. Be sure of the final sale price before sending the relevant order form.

3.5 The products sold on www.rodo.it are indicated by a barcode present inside or outside the package which forms part of the property. That code must be present with the product within its package, in order to exercise the right of withdrawal as an integral part of the product itself.
In view of the high quality that distinguishes the products RODO inviting the kind guests, in case of purchase of footwear products to try the same on a soft surface so as not to scratch and / or otherwise deteriorate the sole of the shoe. They will not be accepted as products made footwear with soles not perfectly intact.

3.6 Will be dispatched orders coming only from the following nations:
● Italy
● UK
● EU Member States
● Middle East Countries (Israel, Jordan, Qatar, Oman, Saudi Arabia, UAE)

The purchase requests from different countries not listed above will not be accepted by the Seller, and will not, therefore, be processed.

However please write us at the following email address rodoeshop@gmail.com.

4. PAYMENTS & CURRENCIES

4.1. The currency that you shop with is determined by your shipping destination and will be displayed at checkout before completing your purchase.

4.2 All prices published online, payments, receipts and invoices are in Euro (€/EUR).

4.3 The following methods of payment are accepted by www.rodo.it:
● MasterCard
● Maestro
● Visa
● Visa Electron
● American Express
● Aura
● Discover
● PayPal

Bank Wire Transfer, payment in installments and payment with cash on delivery are not actually accepted as the methods of payment for www.rodo.it.

4.4 If there are sufficient funds and the account information is valid, the transaction with Debit Card or Paypal will be processed instantly. At the moment the order is confirmed, the Credit Card will be charged only for available items.

4.5 Your financial information (for example, the number of credit / debit card or the expiration date) will be sent by encrypted protocol to BANCA NAZIONALE DEL LAVORO SPA. It provides its remote electronic payment services, without third parties, in any way have access.
Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of any returns, a result of exercising the right of withdrawal, or if it becomes necessary to prevent or report to police the commission of fraud www.rodo.it.

4.6 The price for the purchase of products including shipping costs, as indicated in the order form, will be charged to your account at the time of delivery of the purchased products.

CREDIT CARD

4.7 When Clients place orders online, Credit Card details are entered into a protected online banking system provided by BANCA NAZIONALE DEL LAVORO SPA.

4.8 RODO’s clients are guaranteed maximum Credit Card security because all transactions are processed using a secure server.

4.9 www.rodo.it customer service agents will not ask nor accept credit card numbers and/or expiration dates.

4.10 www.rodo.it advises Clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by Mastercard. For more information, please visit www.visa.com or www.mastercard.com

5. CUSTOMER SERVICE

You may request any information through our support services by contacting Customer Service at no. +39 02/84928436 (from Monday to Saturday from 10:00 to 19:00 and Sunday from 13.00 to 19.00) or e-mail rodoeshop@gmail.com.

6. RIGHT OF WITHDRAWAL

6.1 You have the right to terminate the contract with the Seller, without penalty and without giving any reason, within fourteen (14) working days from the day of receipt of goods purchased on www.rodo.it.
You can not change the selected product with another, and to have another one will have to make a new purchase.

7. PRIVACY

7.1 You may obtain information on how we process your personal data by accessing the “PRIVACY POLICY” section.

7.2 We encourage you also to read, if he had not already done so, our Privacy Policy because it contains important information on how we process the personal data of our users and on the security systems.

7.3 For any further information on our Privacy Policy can send requests to the following email address: rodoeshop@gmail.com or at our registered offices of business RODO Firenze Spa (“The Seller”), in Italy, Contrada Santa Caterina 12, Mogliano Marche, MC, R.E.A. Macerata 112 155, C. F. 04095580488 and VAT Number 01060350434 (“RODO”).

8. APPLICABLE LAW AND SETTLEMENT OF DISPUTES

8.1 The General Conditions of Sale are governed by Italian law and in particular by the Civil Code and Legislative Decree No 6 September 2005. 206, the code consumer, with specific reference to legislation on distance contracts and by Legislative Decree No 9 April 2003. 70 on certain aspects of electronic commerce.

8.2 In the case of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Seller warrants, as of now, the full agreement and acceptance of the conciliation service RisolviOnline. RisolviOnline is an independent and institutional service provided by the Chamber of Arbitration of the Chamber of Commerce of Milan, allowing you to reach a satisfactory agreement, with the help of a competent and neutral conciliator, in a friendly and safe way, on the Internet. For more information on RisolviOnline rules or to submit a request for conciliation accesses www.risolviOnline.com

9. MODIFICATION AND UPDATING

The General Conditions of Sale may be amended from time to time in consideration of possible regulatory changes. The new Terms of Sale shall be effective from the date of publication of www.rodo.it.

10. COPYRIGHT

This Site, considered as a whole, as well as all the material contained therein, is protected by copyright and other intellectual property rights.