RETURNS AND REFUND POLICY
1.1 The return shipment is free of charge when shipped using the courier provided by RODO.
To return products please contact our Contact Customer Service at n. +39 0284928436 (from Tuesday to Saturday from 11:00 to 19:00) or email firstname.lastname@example.org
1.2. If, therefore, will make all purchases of www.rodo.it, must return the products to the Seller delivering them to the carrier for shipment within fourteen (14) working days from the day you received the products.
1.3 If you decide to use the courier indicated by the Seller shall not be charged for return shipment. Moreover, from the time of delivery of the products purchased to the shipper indicated by the Vendor in the Return Form, the Seller exonerates it from any liability in case of loss or damage of goods during transport.
1.4. The only charges for the purchaser will be applied in case the return of products is made with a different courier from the one indicated by the seller.
1.5. If you decide to use a different courier from the one indicated by the Vendor, will instead personally pay the cost of returning the purchased products, which are and will remain at its own expense.
In this case it will only be refunded the product price excluding all shipping and delivery charges previously incurred to deliver the purchased products at your doorstep. However, it remains dependent on him any liability for loss or damage of goods during transport and therefore shall not be returned anything.
The product is meant returned from the moment it arrives intact to the seller.
1.6. The return right – besides compliance with the terms and conditions described in points mode – is exercised properly if the following conditions are fully met:
- The products must be sent to the Seller within fourteen (14) working days from receipt of the products together with the products themselves
- The products must not have been used, damaged, worn or damaged
- The label with the barcode must be undamaged and returned with the product being an integral part of the same
- The products must be returned in their original packaging
- The returned products must be delivered to the shipping company within fourteen (14) working days from the date you received the products.
The communication of intent to exercise the right of withdrawal may also be given before the products purchased are delivered.
In this case, if the seller has not shipped the goods in his order shall within thirty days to repay the amount paid for the order itself; if the goods had already been delivered when the notice of its intention to withdraw, the rules already described for the exercise of withdrawal rights.
1.7 If the return right is exercised in the manner and time limits specified, the Seller shall refund the product price already collected for the purchase as indicated below.
1.8 The price of the product or products to be refunded as quickly as possible and in any event within thirty (30) days from the date on which the Seller has regained the product / products and after verification of the proper exercise of the right of withdrawal the customer in the manner specified by the seller.
If they do not comply with the procedures and conditions for exercising the right of withdrawal, as of specified, shall not be entitled to reimbursement of the price of the product has already been paid to the Seller; however, he will be entitled, at its expense, the products in the state in which they were returned to the Seller.
Otherwise, the seller is entitled to keep the products in addition to the price of the already paid for the purchase. If to make the return of goods purchased has used the courier indicated by the Vendor and the commodity price of the product was lost purchased it will still be refunded within thirty days of their knowledge of the impossibility of getting your product upon verification by the Seller the delivery by the customer returned product to the carrier.
In case of loss of the goods by the courier indicated by the Vendor it will require that the consumer should send to the Seller a copy of the receipt issued by the courier indicated who was charged with the product to be returned. The courier receipt should be kept until the end of the restitution process.REFUND TIME AND PROCEDURE
2.1 After returning products, the Seller shall check the conformity thereof to the conditions and time limits specified in paragraph 8. In the event that the checks are successfully concluded, the Vendor will send to you via e-mail about the confirmation of acceptance of returned products.
2.2 The refund is activated by the Seller, as soon as possible and no later than thirty (30) days from the date on which the Seller became aware of the exercise by his right of withdrawal after verification of proper implementation of the right of withdrawal and acceptance of returned products.
2.3 If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the refund of the product price, in case of exercise of the withdrawal right, it will be executed by seller, in any case, against those who made the payment.
2.4 The value date of crediting shall be the same; accordingly it will not suffer any loss in terms of bank interest.
2.5 The Seller indicates how to return the product.
Through companies mentioned, using the pre-printed label attached to the package containing the product, you can return the products to the Seller, without having to make any payment of return costs that are borne by the Seller. This method also allows you to check, at any time, where each pack, freeing it from any liability in case of loss or damage of goods during transport.
2.6 If you decide to use, for the return of products, a different courier from the one indicated by the Seller, will instead perform in person the payment of necessary expenses that will be at its own expense as well as remain against him any liability in case of loss or damage of goods during transport, in the manner and the deadline for exercising the right of withdrawal and will not be entitled to any refund.